Still no response

<p>Since Jan 17th 2017 I have still not received my PAID UP LETTER AS REQUESTED NUMEROUS TIMES. I am so tired of Vodacom and the useless staff or untrained, not sure which! cc nu: I ********** 7 ***</p> <p>"This emails serves as proof as to what we have discussed.</p> <p><br />I have escalated your query to our Account Division for further assistance and feedback. You will be contacted within 2-3 working days.</p> <p> </p> <p>Your reference number is 1- ********** 829751.</p> <p> </p> <p>Have a lovely day further, this email does not require a reply.</p> <p> </p> <p>Regards,<br />Luyanda Mahali"" and after this some Faizel guy or someone called me and nothing since then. PATHETIC!!</p>