1 reviews | Active since May 2016
Still no response
I still do not have an answer from Vodacom after 3 weeks, I have called in several times, sent email and this is my second hellopeter post,no one even bother to respond.I recently upgraded my contract to the iphone 6 16GB gold (R529), and as I saw on the vodacom website that there was no stock I called in to enquire when they will have the phone in stock, I was then told the phone will be in stock by Friday the 4th March 2016 the week ended and still no phone so I called in again and was reassured that by the end of week ending 11th March, Then I called in again this week they promised by end of this week, so now I'm busy getting sms's saying my order is still on back order and I must phone in and choose another phone, firstly if I wanted another phone I would have chosen another phone, so can someone please give me something more definite, I have been a vodacom customer since 1998 and a contract customer since 2005 and this is totally unacceptable, why make promises that you cannot deliver on??? can someone give me a more definite date as to when the phone will be available. I do not want another phone my heart is set on the iphone 6 Gold and no other phone.
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We regret taking note of your experience regarding the matter logged on this platform previously.
We will follow up on and make contact with you.
Regards
Consumer website team
