Still no respones

Good day I would like to find out if Vodacom will ever respond to this they have phoned me and told me with in 24/48 hours they will respond to this it has been a week now and still no response.<br> <br> See what I have meant in the beginning Vodacom full of promises but they can't keep them.<br> they ask you to send stuff to them and you do I have even have ref:(S3-GMH2W-WL78M)(S3-8ll2U-4545 ) but still no response .<br> I have logged a complaint on the 10 Feb. 2016 and the Vodacom team also promised me to get back to me but nothing.<br> What should I do?