STILL NO RESOLUTION FROM VODACOM OR MTN

MTN to blame for this fiasco VODACOM, MTN AND iSTORE, NOT GOOD ENOUGH FIVE MONTHS AGO, IN AUGUST 2024, a good friend of mine had her cellphone number ported from MTN to Vodacom. Ever since then, she has not had any one-time passwords (OTPs) or verification codes sent to her phone, nor any notifications from her bank advising her of transfers on her account. As a result she has not been able to respond to any message requiring an OTP or verification code. In the last few days she has also lost her WhatsApp service, which she's been unable to update because updating requires responding to a verification code THAT SHE DOESN'T GET. Her loss of WhatsApp means she is unable to contact her daughter and family in Australia, or communicate with her pupils (she's a pianist and piano teacher) except by sms or expensive calls. Over the last several months she has made countless visits to the Vodacom shop in Longbeach Mall, the MTN shop in the same mall, the Vodacom shop in Constantia Centre, and the iStore in Constantia Centre. ALL TO NO AVAIL, AS SHE'S JUST BEEN PASSED FROM PILLAR TO POST, WITH NO RESOLUTION IN SIGHT. REPEAT - THIS HAS BEEN GOING ON FOR FIVE MONTHS (AND COUNTING), AND REQUIRES MANAGEMENT INTERVENTION AT THE HIGHEST LEVEL)

The above, copied from my Hellopeter review of a few days ago, refers.

This disgraceful saga continues. However, after being pushed from pillar to post for months, ever since 13 August when her number was supposedly ported from MTN to Vodacom, IT IS CLEAR THAT MTN *****ED UP BIG-TIME IN NOT DOING THE PORT PROPERLY. This has become clear in the last few days, when it was revealed that she still has an account with MTN, DESPITE HAVING BEEN A VODACOM CUSTOMER FOR MORE THAN FIVE MONTHS. An MTN customer service lady by the name of CAT at the MTN store in Longbeach Mall in Noordhoek, has done her level best to help but has been unable to escalate the matter because the MTN back office DOES NOT ANSWER CALLS. Being a customer-facing employee in these conditions would be enough to drive anyone to drink (or worse, suicide perhaps?), with a similar reaction from the poor customer. SO NOW, MTN, WHAT THE HELL ARE YOU GOING TO DO ABOUT IT BEFORE THE CONSEQUENCES BECOME GRAVE AND EVEN TRAGIC.

The debacle detailed above continues, with no resolution in sight. Two days ago my friend was contacted by someone called Fergie from Vodacom (or perhaps Hello Peter) who informed her in an email that all she needed to do was ask MTN to do a sim swop, then reply to him by email to confirm that she had done so and he would ensure that the porting of her number to Vodacom would be properly done. Yesterday she did the sim swop at the MTN store in Ceres (she is travelling this week), but was told by the MTN staffer there that her number had been given away to another MTN customer. She is understandably desperate to keep her number. WILL FERGIE OR SOMEBODY PLEASE HELP URGENTLY!!