Still no resolution after 6 months

Good day

In 2018 I app**** for a Vodacom data contract with a tablet. The online advert clearly specified 24 months. Soon after I app**** I received an sms confirming my application but with a 2021 expiry. I was not interested in a 36 month contract, so when I was contacted by a sales consultant (apparently from Likeminds) and I asked her to confirm it was a 24 month contract which she did and I therefore accepted. I was never sent anything confirming a 36 month contract nor asked to sign anything. The only acceptance confirmation is the phone call. I therefore request that you send me a copy of this conversation or adjust the expiry date to a 24 month contract.

Please do not send anything other than the voice recording, there is no other proof of contract. Please do not close this call without having sent me the recording. I have called the various customer care center so many times and sent so many emails that this is really frustrating. It been 6 months and still no resolution.

I will be cancelling the debit order if the voice recording is not received.