AC
Aadil C
1 reviews | Active since Jan 2019
05 Mar 2019, 12:17
Still no resolution after 3 months. Customer service is non existent.
2nd review today, 6 in total on Hello Peter and 3 months later and Vodacom still cannot resolve my query on a ********** upgrade. You have been debiting the account incorrectly for the last 3 months and have followed all the steps to conclude a ********** upgarde and new activation was done. I still havent had a call from Vodacom after posting a review this morning even after you rep****.
Vodacom only wants to take your money but never refunds it.
When will this be resolved. Vodacom is the worst company to deal with.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Mar 2019, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
AC
Aadil C's updateReviewer Update
05 Mar 2019, 16:20I am still waiting for someone to contact me since this morning when I posted on Hello Peter the first time.
AC
Aadil C's update05 Mar 2019, 16:20
Reviewer Update
I am still waiting for someone to contact me since this morning when I posted on Hello Peter the first time.
Vodacom's replyOfficial
06 Mar 2019, 08:40Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Consumer Website Team
Vodacom's reply06 Mar 2019, 08:40
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Consumer Website Team
AC
Aadil C's updateReviewer Update
06 Mar 2019, 11:38Hi
I still have not been contacted by anyone. I keep hearing that someone will contact me but never do. When will this be resolved or even be provided with feedback. What priority has been given to this as it does not seem urgent to Vodacom.
AC
Aadil C's update06 Mar 2019, 11:38
Reviewer Update
Hi
I still have not been contacted by anyone. I keep hearing that someone will contact me but never do. When will this be resolved or even be provided with feedback. What priority has been given to this as it does not seem urgent to Vodacom.