AJ
Alf J

1 reviews | Active since Mar 2014

08 Dec 2015, 10:16

Still no resolution af 1 month and 4 days!

Refer to my previous 5 complaints: On 4/11 I visited Clearwater Mall where none of the 2 branches had stock. I then went to Westgate where none of the 3 branches had stock. Eventually Mall of the South had stock however my application was declined. On 12/11 I complained that no consultant contacted as promised on Hello-Peter who eventually contacted me a day later and advised that my problem was addressed. I went to the Vodashop at the Glen 15/11 and experienced the same problem. I requested cancellation figures and where advised that I will receive via email which never happened. I complained again on Hello-Peter and the Vodacom Consumer Website Team send the incorrect account's settlement details. I once again requested settlement figures from your Retention Department but I, once again, never received the email. I also tried on 4/11 and your Retention Department said they will forward an email, which I never received. I want a settlement figure on my data contract TODAY or confirmation that you have cancelled my contract to your cost. Enough is enough!

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2015, 10:42
Official
Hello Alf.J,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team