1 reviews | Active since Mar 2014
Still no resolution af 1 month and 4 days!
Refer to my previous 5 complaints: On 4/11 I visited Clearwater Mall where none of the 2 branches had stock. I then went to Westgate where none of the 3 branches had stock. Eventually Mall of the South had stock however my application was declined. On 12/11 I complained that no consultant contacted as promised on Hello-Peter who eventually contacted me a day later and advised that my problem was addressed. I went to the Vodashop at the Glen 15/11 and experienced the same problem. I requested cancellation figures and where advised that I will receive via email which never happened. I complained again on Hello-Peter and the Vodacom Consumer Website Team send the incorrect account's settlement details. I once again requested settlement figures from your Retention Department but I, once again, never received the email. I also tried on 4/11 and your Retention Department said they will forward an email, which I never received. I want a settlement figure on my data contract TODAY or confirmation that you have cancelled my contract to your cost. Enough is enough!
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
