Still no resolution a month later

A month after my complaint and I am still yet to hear what the resolution is to my complaint regarding the blackberry cell I got for my mother this year which has given endless problems and still is not working nor will the repair centre in alberton fix it without charging me on a cell that is suppose to be under warranty. Does Vodacom just not give a damn anymore about its clients? I really do not want to be one of those clients but think its time to go to the TIO