YI
YASSEN I

1 reviews | Active since Dec 2024

02 Jan 2025, 11:10

STILL NO RESOLUTION

Vodacom -Poor Service Delivery - No Accountability :

STILL NO RESOLUTION!!!!!

With Vodacom being in business for such a long period of time you would assume their service gets better however of recent it has been a horrible experience dealing with them. I have attempted to upgrade my account and I have been left waiting without a phone for the past 1 month. They choose to blame the courier company they have partnered with and accept no responsibility for their error. Even more frightening, I have been told - by Vodacom consultants themselves - that this is an ongoing issue on their side. My advise to you would be to shop around at other service providers.

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Replies (1)
Vodacom
Vodacom's reply02 Jan 2025, 12:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team