iB
ilze B

1 reviews | Active since Nov 2016

24 Nov 2016, 09:37

Still no resolution!

<p>2 weeks after I have received a SMS stating I will get a credit and a comment on my previous Hello Peter post, the credit is not on my statement and when I went into the store they can’t help me and I am told to phone the call centre and speak to the team leader just to find out that he can’t assist me and my credit note is not loaded on the system. After being transferred to 3 other people and spending 20min on the phone the last lady didn't even give me a chance to explain my side of the story! I am being transferred from one person to the next with no resolution!</p> <p>I don’t know why anyone want to be with Vodacom. SO called best cell phone provider in SA!</p>

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Replies (2)
Vodacom
Vodacom's reply24 Nov 2016, 09:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Nov 2016, 12:16
Official

Thank you for bring this to our attention.

Kindly note that this instance has been addressed per our our recent telco consultation.

Best regards

Elroy

Best regards,