Still no resolution

<p>I have not received a call again to my previous query. They tried twice after each other and then never again. When i called upgrades on Friday i was told my account is locked because of the arrears because i did not pay for the package that i was billed for. Then they put me through to collections who immediately transferred me to upgrades because my query was with them even though they said they can;t handle it because my account is locked. Then when i called again for the 4th time i spoke to Robyn in collections who said she unlocked my account for upgrades to handle the query. Called upgrades today and wihtout explanation i was transferred to upgrades again which means my account is locked. When will you resolve this query. </p>