Still no resolution

Vodacom promised to investigate the data bill, sent me someone else's bill with an offer for settlement, none of the IMEI numbers on the bill sent belong to us! i want this resolved, still no feedback after waiting and arguing since logging a complaint. <br> <br> i want finalised feedback urgently, now your accounts department is calling and cant tell me whats going on with my investigation, dont your systems pick these things up? stop wasting time and resolve my complaint, current months bill also over one thousand rand, how is this possible, why cant i get the answers i have asked for. <br> <br> You need to get your act together, this complaints resolution does not speak to TREATING CUSTOMERS FAIRLY AT ALL!<br> <br> Instead when saying that this issue has called any relationship i want to have with Vodacom into question i am told that i can cancel..... is this how Vodacom does business. I am utterly disgusted