Still no reply from vodacom

I have recently reported to complaints regarding the purchase of my iPhone 6 that I purchased from vodacom with a faulty battery. I have had to help so far from anyone therefore I will be contacting the media to assist. I am very disgusted with the service I have recieved also that reporting on hellopeter did not make any difference. I should not even be experiencing problems with an iPhone especially after 3months. Not even Apple the company could assist. So this tells me a lot about the service and products they offer. Everyone should know about this and made aware. All I keep getting back is that they acknowledge my email and someone will contact me? Is that fare. When axactly will I be helped. I refuse to accept this.