STILL NO REPLY

Since i logged two complaints i haven't received any reply no calls only replies on Hello Peter a consultant will get back to me but nothing, I CAN'T TRANSFER AIRTIME TO MY WIFE'S NUMBER WITH AN AIRTIME BALANCE OF OVER R 900 THE REPLY ON *111# I DON'T HAVE ENOUGH FUNDS CLEARLY THAT'S NOT THE CASE I WAS ALWAYS ABLE TO TRANSFER NOW I CAN'T FOR MONTHS NOW NO REPLY THIS TIME I WILL SEND MY COMPLAINT TO THE BEELD NEWSPAPER