Still No Refund Since Logging Incident on 9 July

It is now well over a month since I reported this ***** incident on 9 July, and despite assurances that the matter was investigated and the *****ulent account was cancelled, I am still waiting for my refund and basic answers.

Vodacom responded publicly on 10 July 2026, stating that a consultant would contact me to assist with my query. Since then, I have received numerous notifications indicating that the matter has been closed, yet the key issues remain unresolved.

To date, I am still waiting for confirmation on:

Where the credited funds were allocated. Why the money has not been refunded to the bank account from which it was debited. The current status of my reimbur*****t. A clear timeline for when my refund will be paid.

What is most concerning is that this is not simply a billing dispute. This is a confirmed ***** case that required me to submit extensive documentation, including an affidavit, proof of identity, and bank statements. Despite my full cooperation, there appears to be little urgency in finalising the financial aspect of the case.

The lack of communication continues to be disappointing. I am repeatedly forced to follow up for updates, and when responses are received, they often fail to address the outstanding refund queries directly.

At this stage, my primary concern is no longer the *****ulent account itself, but rather Vodacom's inability to conclude the matter properly by returning funds that should never have been debited in the first place.

I would appreciate a formal update from Vodacom explaining:

The exact status of my refund. The reason for the ongoing delay. The date on which payment will be made back to my bank account.

Incident logged: 9 July 2026 Current status: Refund still outstanding Customer experience: Poor communication, lack of accountability, and unresolved reimbur*****t despite the case allegedly being closed.