STILL NO REFUND PAID

I got a response advising me that my cell phone account is credited,This is unacceptable because from the word go I did not WANT it to be credited to my account because it was not my error, this is money that I need and I was given the reassurance that it would be transferred into my Bank account, hence me allowing the debit order to go off, with the promise that the refund would be done within 3 days. It has taken nearly a month for this to be done and only once I logged my compliant with Hello Peter did I get any feedback from Vodacom.I would really appreciate this matter to be resolved today and paid into my bank account, you guys are taking food out of my kids mouths,You can go back to my conference call I had with team leader Thabelo and Insurance lady Silvia on the 23 January 2015 when my call was first logged, then to my call I had with Nicky on the 28.1 at 9:50 aswell all advising me that it would be refunded into my account.but this has not happened.I WANT MY MONEY PLEASE VODACOM HAS NO RIGHT TO JUST DO AS THEY PLEASE WITH MY MONEY, IF IT WAS SOMETHING I OWED TO VODACOM THEN BY ALL MEANS YES BUT THIS IS MINE