STILL NO REFUND FROM VODACOM AFTER NUMEROUS PROMIS

Up to today, there is still no refund from Vodacom despite numerous promises by all consultants and Craig who called me on the 5th saying I will be refunded within 2 days. Yesterday I again called and spoke to Metja who told me according to the records, my Vodacom account has been credited meaning the money won't be paid back into my FNB account but that was not agreed upon by myself nor was it communicated to me. So I insisted I want the money paid into my FNB account where it was debited from. She then spoke to a lady called Mampale in accounts who refused to speak to me and told Metja to inform me that the money will be paid back into my FNB Account yesterday which has still not happened. This is beyond believe that Vodacom has handled my query in this manner and have no remorse at all. My son is in Matric from today and I have to pay for his extra lessons which are commencing tomorrow. I lost all the energy and really can't take this anymore and no one seem to care as all this is telephonic and after putting the phone down, clearly no one cares. I just cannot wait for my contracts terms to end and just cut all ties with Vodacom.