SB
Stephan B

1 reviews | Active since May 2017

09 Oct 2019, 20:08

Still no progress Vodacom on poor service!!!

Second time I paste the same complain. Still no responds.

Wish I can give no stars.

I just migrated to a Red package as I am using alot of data and minutes. I migrated to having 1200min and 4gig data. Paying R1300 p/m.

After hearing from my fellow employees that all of them are on a Red package where they get unlimited minutes and 10gig of data for the same price. They were given these packages at such a good price because they have been with vodacom for a long time. But in my case where I have been with vodacom for more than 10 years, have my entire company contracts with them I am deemed less and cannot I get that price??why?? Why different standards??

I expect vodacom to give me the same package I.e. Unlimited data and 20gig data for the R1300 I am paying for my current package.

So disappointed!!!!!

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Oct 2019, 13:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team