Still no phone two and a half months later!!!

Vodacom 4U in the Pavilion have really outdone themselves in the POOR service department!<br> I am still waiting for my phone to be returned, or at least for someone to contact me and let me know why it has taken 2 and a half months to complete a very simple job.<br> I don't want any of staff from that useless little shop to call me and give me a sad excuse. I want my contract cancelled with immediate effect!<br> I expect a call from someone with some form of seniority in the next hour.