still no phone

i am tired to write a complaint to vodacom, because all they can say is Thank you for your patience with this query and we apologise most profusely for any inconvenience that we may have caused.I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.e have forwarded your email to Reyaad in our Escalations Department. He will make contact with you within 24 hours. We do apologise for the inconvenience. the only way vodacom can make me happy and to keep me as a client they will need to give me a new phone carry on with the current deal im on. because there is no way i will stay with vodacom after receiving this bad service, it look like the longer you are with vodacom the badly the service is. so its very sad to say after 15 years with vodacom i need to move on and find a new challenge, i dont think any other cellular company will beat the poor service from vodacom and thats why i feel like cancel all conections with vodacom.