Still no network resolve and closing of Ticket EC-21 VO-3****EE

How could you close out my ticket EC-21 VO-3****EE without resolving the issue of network quality

After your private message and email dated 5 November, I responded on the same day at 20h19 with the requested information to *********** and have received no reply and no resolution of the ongoing signal issues we in Ballito are experiencing. I therefore formally state that unless you immediately remedy the service failure, I will consider this to be a material breach of our contract, entitling me to cancel the agreement without penalty, in terms of both common-law contract principles and Section 58 of the CPA. Specifically: • You have failed to supply the agreed-upon service levels to me, my business and the residents of the Greater Ballito area (your performance obligation). • Your failure to respond to a valid complaint constitutes positive malperformance and/or repudiation of the contract. Under the CPA, as a consumer receiving services, I have the right to request and obtain the contracted service; where the service provider fails to perform, the consumer may cancel the contract after providing notice and a reasonable remedial period. Accordingly, if you cannot restore full signal/service quality within 7 calendar days from today, I request that you release me from this agreement immediately, without penalty, and provide confirmation of such release in writing. I retain all rights to lodge a complaint with the National Consumer Commission and other regulatory bodies, seek a refund of any portion of fees paid for unprovided services, and explore further remedies for damages incurred. I look forward to your prompt confirmation and action.