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Phemelo M

1 reviews | Active since Nov 2009

26 Nov 2016, 09:14

Still No Network - Dud Contract - Given UP

<p>I am now on day 6 of having my new iPhone 7 and day 2 of having no network whatsoever. No one is able to contact me, and I am unable to contact anyone. I would like advise on how I can return this phone to vodacom and start afresh with another network as this is not working for me and the advise I have recieved has been worthless. There is something seriously wrong and no one cares to assist me. I have zero connectivity and rely on my landlord's wifi. What happens in the case of an emergency and there is no way for me to reach anyone or be reached? I am so sorely disappointed and at this stage feel I want nothing to do with Vodacom at all. 6 days of not assisting me with the same issue is grossly stretching it. </p>

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2016, 13:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PM
Phemelo M's update28 Nov 2016, 22:17
Reviewer Update

Still no luck. This is the 5th night I am going to bed without a connection. Please can you come and fetch your phone I am now porting my number elsewhere. This is not fair at all.