DD
Debi D

1 reviews | Active since Jul 2015

13 Dec 2016, 16:04

Still no network

<p>I have had it with Vodacom. 2 weeks ago I log a call for no network and intermittent reception. I receive a call a week later to be asked if I still have the problem. Ofcourse I do because you have done nothing about it. Then I get told there is a fault on the tower. Another week later yesterday you call and ask if I still have the problem because they have discovered it is the tower. Now how can you ask if I still have the problem if you know the tower issue has not been sorted. I call today and get told this call was only handed over yesterday and I must now wait another 7-14 working days. So now this means your turn around time is 3-4 weeks. Unacceptable when I have 9 contracts with you and none of them work. In all this I have needed the fire brigade, the police and Eskom urgently. But no signal so no calls could be made. This is besides the fact that I have had data depleted on 2 of the numbers 3 times in the last 2 months and your explanations for this are ******* and then you refund either data or money as a supposedly goodwill gesture. This is unacceptable and I am definately considering moving networks as 2 of these numbers are used for business purposes from home and nobody can operate with such putrid service.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 08:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team