Still no master account holder rights !!!

Today is the 4 March 2015, a week since I logged the first service call. I stilll do not have the master account holder rights on my own account...what can I say. I have explained to them what actually happened with the sim swap. The lady that assisted with the sim swap at the Menlyn Vodacom branch did the swap to sim card with number ending 6262, but according to her was not processed so she took another sim and processed again. The second one is the one I currently have. The 6262 number is the one holding my master account holder privileges. Maybe I must draw a picture for them to ffff understand. Hey people of Vodacom wake up there are two numbers on my one account...the 6262 number is not my number.... remove it from my account!!! And please get rid of the lady at your Menlyn branch that caused all this pain and agony I am sitting with currently.