still no luck

Well as my last report stated. I am now sitting with a phone I cannot use. It has been more than a week and still no luck from vodacom. Kulseom phoned me to confirm all my details and promised me a new sim will be sent out for me. Well no I still have not recieved anything. I am so frustrated by this whole situation I simpky do not know what to do. I will never again try to upgrade online if this is the service we recieve from vodacom. It is supposed to be a convient way of upgrading but it has been everything but convient