AS
Angela S

1 reviews | Active since Feb 2014

11 Jul 2019, 09:22

Still no Laptop and only silence from Vodacom

SO on Monday afternoon my husband received a call regarding my laptop upgrade/order.

The gentleman who called was kind enough to listen again as he helped before in the beginning of this entire upgrade ordeal.

Whilst on the line he told my husband that my order was not sent as there was no laptop in stock which we ordered.

This call was on Monday afternoon and the Hellopeter support member advised that he would follow up with the warehouse and get back to us about this order within two days.

This was on the 8th (Monday) and it is now Thursday.

As my husband informed the gentleman, if we were told the many times we were in communication with Vodacom staff regarding this Lenovo i3 laptop order, that the laptop is not in stock then we would have taken the Lenovo i5 as it is in stock.

But no staff member told us that there is no stock, only that the order was confirmed and processed after a long up and down fight, etc.

I hope Hellopeter staff contact my husband on *** and get my order done before this weekend.

I would like my laptop package delivered by tomorrow as this is now over two weeks since we originally started the process to get this package deal.

If there was no stock and knowing that the Vodacom staff had the access to review and confirm stock availability, this information should have been told to us as then we would have requested the other same package but instead of the i3 to the i5 to be processed.

All we get now is silence and this is not right.

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2019, 11:40
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Jul 2019, 08:26
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query has now been resolved.  Regards  Consumer Website Team