Still no joy with Vodacom.

I logged a complaint on Friday night regarding the poor quality I am receiving on my 10Mbps fiber to home connection from Vodacom. I since received an automated response from Hello Peter to tell me that they have posted my query, and an automated response from Vodacom stating that someone will contact me in due course... Well it is now a full day later, and no one has bothered to contact me. I can not beleive that a company with the resources such as Vodacom could not care to look after a client. I am paying for a service that I am not receiving. Unfortunately I am bound contractually to honour my payments, or if I don't pay, they simply disconnect me. I dont have the recourses to take them to court, nor the patience to deal with the idiots that they employ as call centre agents. These so called agents are not trained properly, and should not be working in a service based industry. Can someone please offer me an amicable solution to my problem. I have been struggling with this for long enough now, or if you are unable to resolve the issue, release me from my obligation so I can approach your opposition for a solution, because you are useless, and I dont like being treated like just another number. I will be logging a complaint every day that I am unhappy, and expect results.