Still no joy with upgrade

<p>I logged a complaint on hellepeter but like the previous time, nobody call back yet, and i had to spent another hour on the Phone, because nobody seem to know how to help me. I did an upgrade, but my order was never confirmed. Eventually it was done today, but now my simcard dissapeared from the network, and they expect me to pay for another sim swop, after ive already paid uneccesary for the previous two ones! Please dont reply a consultant will call me back because no one calls. I need my line to be sorted out please, because i spoke to about 8 different people at the call centre and I have 8 different stories after an hour and stuggling the whole weekend</p>