Still no joy from Vodacom after complaint

Last month I wrote a review complaining about Vodacom updating my package in the middle of the month and subsequently charging me for 2 packages while the consultant said the new package will only come into effect the 1ste of July.

A very nice lady phoned me and said she listened to the recordings and that Vodacom was indeed in the wrong. She then said I will get credit for one month on the new package (R360) as I 2as not supposed to pay the R540 that was deducted at the end of July.

When I go onto the app, I see the amount owing is still R360 - so I'm still waiting for the credit. I did not want the credit - I just wanted the contract to start on the 1st of July as promised. I was however promised a credit, so I am expecting the credit. Please Vodacom, sort this issue out.