JT
Johan T

1 reviews | Active since Oct 2013

28 May 2018, 12:30

Still no joy from Vodacom

On 6th February I complained about one of my accounts whereby I have been charged for Blackberry internet service looooong after it should have been cancelled. I got feedback from Moddy saying that they will refund 12 mths only. Sad to say that after two months it has still not been removed and refunded. I even put another complaint on Hellopeter but no feedback from Vodacom. If Vodacom sees this, I am still waiting for this to be resolved, so now you owe me 12 mths up to February plus another 3 mths refund. Lets see what happens

0
Replies (1)
Vodacom
Vodacom's reply28 May 2018, 13:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team