STILL NO JOY FROM VODACOM

We still have not had a response from vodacom in this matter. It relates to ********** sim swops on my father's data contract. We've been send from pillar to post, with NO joy whatsoever. No he is receiving threatening smses from Vodacom that he must pay and after again trying to speak to the legal department, there is still no feedback or investigation in this matter noted on their systems. Nobody is phoning back, and in the meantime he has no use of his cellphone and his phone as well as my mom's phone is cut off due to the fact that there is an amount outstanding which is in dispute as the sim card was **********ly used by whoever authorised the sim swop. We are taking this matter to the consumer board