Still No Joy

On the 17th of July I posted a review about how my grandfather over 80 years of age has been taken advantage of by Vodacom.

You were quick to reply and advise that his two contracts that he has been trying to cancel for months on end has been switched to prepaid and that you would reimburse him for all the months that funds were deducted from his account as he has numerous ref no where he has tried to cancel this account for months both instore and via call centre and yet you continue to deduct monthly from his account even thou you have confirmed that he has been switched over to prepaid and he is no longer receiving the benefits of the contract.

He is an elderly pensioner that cannot afford the financial or physical or emotional advantage that Vodacom is putting him under.

How is it possible that you continuosly cannot meet your obligations and that the elderly have to suffer?