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Michiel H

1 reviews | Active since Feb 2020

09 Oct 2023, 09:51

STILL NO JOY

Reference Number:

SR*** Site: BILLING (I***) Service Request Status: Pending Service Request Opened on: 02/10/2023 09:33:57 Service Request Summary: FTTH Billing, Debit Order Enquiry and still no outcome PENDING since 02/10/2023 I do not understand this all proof was given and still, you can't resolve this matter VODACOM you need to step up your game with customer service resolving billing problems that are your mistake. I think your lack of customer service is a clear indication that you are *********** in admitting your mistakes. OWN UP TO YOUR Incompetence

0
Replies (3)
Vodacom
Vodacom's reply09 Oct 2023, 10:17
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
MH
Michiel H's update09 Oct 2023, 10:26
Reviewer Update
Contact was made a long time ago status can't be Pending for so long. All proof was given and communication stats were emailed. I need this to be resolved before the close of business on the 10th of October with a letter on a Vodacom letterhead stating that the account was set and that our name was cleared from all credit institutions. VODACOM OWN UP TO YOUR MISTAKES
MH
Michiel H's update05 Dec 2023, 15:18
Reviewer Update
and I am still awaiting my paydup letter