Still no internet - slow service

Hi, I am truly shocked at the service I have received from both Vodacom and Metrofibre. It has taken 3 working days and 2 days in the weekend to get a technician to come out and repair the fibre line and still no technician has come out. And I still don't have internet.

What throws me off even more is that the Metrofibre technicians were here on Saturday because my neighbours service provider managed to expedite their service request. The incident took place on Friday and my neighbour's service provider was able to get a technician to come out on Saturday yet I am still waiting for Vodacom to get someone out and its Tuesday (4 days later).