Still no help from Vodacom
<p>Vodacom suspended my line even though I have made payment. Trying to speak to anyone at customer service with more then half a brain cell proved impossible. I must have spent more then 12h on the phone and send proof of payment 6 times. I have been in The Vodacom shop 4 times for more then a hour at a time. Every time you get through to someone at accounts they drop the call as soon as they see its a complicated situation and every time I had to repeat the hole story over again. They don't make notes of anything and you never speak to the same person. Its now been a month I had to do a sim swop and reactivation. It now been a week and my number still does not exist. Anyone considering taking out a contract with Vodacom must walk away. Its the worst experience I have had by far from any company.... My phone is still not registered on network and Vodacom still has not come back to me. ... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
How? And I got the same message last week still waiting...... HORRIBLE SERVICE!!!
How? And I got the same message last week still waiting...... HORRIBLE SERVICE!!!
