1 reviews | Active since Jul 2016

27 Jul 2016, 12:13

Still no help from Vodacom

<p>Vodacom suspended my line even though I have made payment. Trying to speak to anyone at customer service with more then half a brain cell proved impossible. I must have spent more then 12h on the phone and send proof of payment 6 times. I have been in The Vodacom shop 4 times for more then a hour at a time. Every time you get through to someone at accounts they drop the call as soon as they see its a complicated situation and every time I had to repeat the hole story over again. They don't make notes of anything and you never speak to the same person. Its now been a month I had to do a sim swop and reactivation. It now been a week and my number still does not exist. Anyone considering taking out a contract with Vodacom must walk away. Its the worst experience I have had by far from any company.... My phone is still not registered on network and Vodacom still has not come back to me. ... </p>

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2016, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update27 Jul 2016, 14:08
Reviewer Update

How? And I got the same message last week still waiting...... HORRIBLE SERVICE!!!