still no help from vodacom

As I've sent a complaint before,I'm still sending it again. I called the vodacom repairs centre after they refused to fix my phone after it had a crack. I am now being told that my phone is out grauntee due to the crack screen and its been written off and this makes me very angry because I am now stuck paying for a phone which is not working which I find very upsetting <br> <br> I'm also being told my phone had no insurance which I don't remember declining it or refusing it because I'm using a very expensive phone so I thought it automatically came with the phone but I was wrong and honestly I hated the service I got from day one when I purchased my phone and I also hate how they lacked to communicate with me or explaining things to me and it still hasn't changed <br> <br> Its not fair that my money should go to waste by paying for something which is no longer working and they refuse to fix it as its written off,they must just take their phone back and we cancel the contract because really this is not on or even fair for that matter that I pay for a written off phone which apparently had no insurance which I was not aware of due to the unhelpful consultants vodacom has <br> <br> Claudia Lebogng Pikwa