Still no help from Vodacom

This is the second complaint for the same problem. I purchased a wifi router through Vodacom telephonically at the beginning of November 2015 and I still cannot connect it. I complained on hellopeter 2 weeks ago and they attempted to contact me twice but as I am a veterinarian and was busy in surgery both times I could not answer my phone. They did not leave a number I could call back and although they said they would contact me again I have not heard another word! I tried to call the Rewards Company but their consultants are continuously busy (probably selling more useless products to unsuspecting customers). I now will have been charged for a month's subscription to something I cannot use as Vodacom fails to activate my sim card even after I have contacted the call centre numerous times. The only way I get any response from this company is via hellopeter. Their customer service is atrocious! I have been a loyal customer to Vodacom (even though I have extremely poor cell phone reception from my house - also an unsolved complaint) for almost 20 years. By now I have had enough and will be ending my subscription soon.