Still no help even after Hello Peter Complaint

<p>I am literally at my WIDTHS END!!! I have spent endless hours WASTED on the phone trying to sort out a contract portfolio upgrade on my contract.</p> <p> </p> <p>But to no awail. Every single consultant I speak to knows nothing about previous phone calls and gives different information. I have never experienced such incompetence.</p> <p> </p> <p>Vodacom has THE most appaling customer service. I have made a previous complaint, after which a customer complaints consultant phoned me. She promised that she would have my portfolio updated that same day and get back to me. But alas, it has been more than a week, and I have heard NOTHING back from her. I have since called the upgrades department on ********** 9 on numerous occasions again. </p> <p>But still NO-ONE is able to assist me. Phone lines are dropped.... Consultants are ***********.....</p> <p> </p> <p>I am utterly frustrated with Vodacom and appalled by the EXTREMELY POOR level of service.</p> <p> </p> <p>How is this possible?????? Is there NO-ONE that is willing or capable of helping me???</p>