Still no help

<p>Where do I start...<br /> <br />In December some idiot at Vodacom selected a different upgrade package from the one I requested and then I was charged for this mistake. My previous contract ended and before I started a new contract I confirmed that the issue was resolved. I then started a brand new contract, when I got my bill I saw I was being charged fr a second handset and called in almost everyday for the month or December, January, February and March as well as send emails and post complaints everywhere . <br /> <br />I came across a few ladies who seemed competent at the time and they allocated credit onto my profile for the **************** I was experiencing and promised that the second handset installment was removed, unfortunately it has not been and still my payment dues for this month includes that installment. Ive been dealing with a female who has been helping me with the matter but then when this month came I emailed and still haven't gotten a response, I even copied her team leader in. I get that they must be frustrated but at the end of the day this wasn't my mistake and its even more frustrating for me. I keep hearing that there is a problem with the system but its been months now, Please just refund me for the installment and Vat that I will be billed this month and for the second handset to be removed once and for all.<br /> <br />Can someone please help me, I cant keep getting ****** like this by Vodacom and then I get a call stating that a follow up will be done and a second call received that day only to have nothing received. What the hell is going on!!!</p>