MS
Mizou S

1 reviews | Active since Nov 2013

24 Apr 2017, 14:57

Still no help

<p>I have previously written about Vodacom owing me money and no one helping when you call 082 111. Vodacom said in an automated response someone will get back to me regarding my previous complaint on Hello Peter.... but off couse no one got back to me.</p> <p>Also despite mumerous e-mails and promises, the folloeing people at the call centre gave me exceptionally poor service or just no respons despite being requested via e-mail to help me.</p> <p>David Nyembe with e-mail adress ********** <p>Zamalinda Cebekhulu with e-mail adress ********** <p>Charlotte Mohohlo with e-mail adress ********** <p> </p> <p><br />After giving up with trying to speak via e-mail, I called 082 111 again ans spent 53 minutes on my firts call and 31.32 minutes on my second call on the 19 of April 2017.</p> <p> </p> <p><br />I spoke to 8 people in these calls and no one seems to be able or willing to help me.</p> <p> </p> <p><br /> </p>

0
Replies (1)
Vodacom
Vodacom's reply24 Apr 2017, 15:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,