STILL NO FEEDBACK OR RESOLUTION FROM VODACOM

I would give Vodacom a minus 5 stars if I could. Two weeks ago I wrote a review and they answered me that Vodacom will be in touch but nothing and nobody got in touch and my lost phone claim HAS STILL NOT BEEN RESOLVED! They have absolutely disgusting customer service! I tried to phone the insurance company myself but was waiting for 25 minutes and gave up then I went to a Vodacom shop where I also waited in vain. The manager there said that he will phone and wait for them to answer and then phone me back and yes, you guessed it, they also didn't get back to me. An employee there even loudly laughed at me and said that I am trying in vain and that I will never get through to them. Please DO NOT USE VODACOM, USE ONE OF THE OTHER SERVICE PROVIDERS!