Still no feedback or resolution!

I posted a review on December 18th, sent umpteen messages on Facebook messenger and to date, I am yet to receive relevant feedback or any satisfactory resolution regarding my concern and issue.

Basically, at this point I think I should just take this matter further with the relevant Ombudsman because this means it was a matter of false advertising. You advertised a Back to School deal that comes with a R500 voucher and it's been almost a month that I've been using this device/s and I still HAVEN'T RECEIVED IT. So basically, I am being charged for an item I haven't received all accessories for.

Your social media team is literally the definition of ***********! If you check our Facebook messenger correspondence, you'd see for yourself, how they read to respond and not to understand. And as a result provide incorrect or irrelevant responses.

I'm extremely disappointed in the service I've been receiving from you guys lately... I'm a good and longstanding customer of Vodacom. I've always been a satisfied customer and highly recommend you guys to my friends and family but to be treated this way is appaling and I'm not sure how long I would like to continue our relationship to be honest.

I don't understand why you guys cannot just send me the voucher, what the problem is or why you're not even bothered enough to keep me informed throughout the investigation process, that way I'm not forced to follow up and deal with your social media team.