MZ
Mbalenhle Z

1 reviews | Active since Aug 2016

31 Aug 2016, 17:22

Still no feedback or care for clients

<p>I logged a complain no one has called to hear what I had to say, instead I get emails telling me to call you Vodacom! What kind of nonsense is is this? When I call your repair centre o get sent from pilar to post no one is answering me!</p> <p> </p> <p>I am still sitting with a damaged phone because you don't wanna take responsibility for your negligence! </p> <p> </p> <p>I will not escalate to the Ombudsman! I am sure that will make you and *********** employees very happy! </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team