MC
Marius C
1 reviews | Active since Nov 2021
25 Jul 2024, 21:30
Still no feedback on my querry a out 3 months ago regarding trade ins.
Still waiting for feedback, regarding my earlier post about 3 months ago, regarding the trade in Vodacom did, I was told that a consultant will phone me back, also I was told that my querry will be looked into, but, alas, as expected, Vodacom did not look into my querry.
I urgently want Vodacom to look into this querry, and give me adequite feedback, not a feedback, that I automated, that a real life consultant will give me feedback, as I am a client of Vodacom, surely they will give you or update you on any feedback??? Or is it just wishful thinking from my side.
Thank you
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Jul 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jul 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MC
Marius C's updateReviewer Update
26 Jul 2024, 14:50Good day, that is not the issue I was writing the review, as Vodacom has repeatedly told me that I need to be eligible for an upgrade to do a trade in, my issue is, why wasn't that explained on your website? Why does the client first have to phone your nearest Vodashop, so that they will explain further, that is the whole issue I have with Vodacom, for Vodacom to give false information on their website to the clients, I repeat again, FALSE INFORMATION, a consultant told me previously that she will find out for me regarding this issue, so far no one has comeback to me with an answer, I mean, if you conduct a business, surely you must relay valid information on your website, and not say, that Vodacom has a trade in for a certain period, but first you need to phone your Vodashop for further instructions, no wonder there is so many negative reviews on Vodacom, as you, that is Vodacom, for some reason neglect to inform this on your website, all I want is for people to be held accountable for this matter.
MC
Marius C's update26 Jul 2024, 14:50
Reviewer Update
Good day, that is not the issue I was writing the review, as Vodacom has repeatedly told me that I need to be eligible for an upgrade to do a trade in, my issue is, why wasn't that explained on your website? Why does the client first have to phone your nearest Vodashop, so that they will explain further, that is the whole issue I have with Vodacom, for Vodacom to give false information on their website to the clients, I repeat again, FALSE INFORMATION, a consultant told me previously that she will find out for me regarding this issue, so far no one has comeback to me with an answer, I mean, if you conduct a business, surely you must relay valid information on your website, and not say, that Vodacom has a trade in for a certain period, but first you need to phone your Vodashop for further instructions, no wonder there is so many negative reviews on Vodacom, as you, that is Vodacom, for some reason neglect to inform this on your website, all I want is for people to be held accountable for this matter.