Still no feedback on my previous review

Took out a contract back in October 2021 and paid 199.00 for the device only. The device had a 3 or 6 month insurance on that came with the device. Long story sort I lost the device Called Vodacom to do a claim. This is where everything went down hill.

The insurance that was on my contract showed this is for a J5 I had years ago and that contract was paid in full and I totally forgot about. That first needed to updated that I have a Samsung A32 on my new contract.

I eventually submitted the paperwork and then there was another issue. Insurance said that I can replace the same device. However the store stated I cant. The insurance only covers up to R2000 I think. I went back and forth with them eventually I got the same device. I then decided to take out insurance but a week later I called to cancel my insurance for months and months they continued to deduct money out of my account every time I called insurance it wasn't cancelled.

They had to listen to the calls but never updated me. This is the worst experience I ever had. My telephone bills was through the roof and I have records of me calling insurance. They put you on hold for 25minutes before asking you security questions they take your number in question and then place you n hold do security and place you again on hold you explain the query they place you on hold untill your airtime eventually runs out or until I don't have time to stay On the line and no one calls you back I requested so many times to speak to a manager then they dropped the line on you .

So months and months I've been struggling to cancel this insurance and getting my money back. I went to a vodacom store and they managed to get it cancel the insurance. I then decided to take this matter in my own hands.

I went to a vodacom store and they managed to get it cance**** REVERSED THE MONEY THE OWED ME! AND GUESS WHAT IM GETTING CALLS FROM THEM NOW. THATS FINE BUT THE FUNNY PART IS THAT I EVERTIME NEEDTO EXPLAIN MY ACCOUNT IS IN ARREAS. COS THEY OWE ME NOT THE OTHER WAYS AROUND, I SPOKE TO SOME ONE IN COLLECTINS TODAY TOLD HER A REQUEST WAS LOGGED AGAIN FOR THEM TO CALL ME ABOUT THE REFUND NOT TO MY CARD BUT MY VODACOM ACCOUNT

I will repost and rate vodacom until my issue is resolved