1 reviews | Active since Nov 2016

29 Nov 2016, 15:40

STILL NO FEEDBACK ON DEAL MATCH DELAY!!!!!

<p>I have called Cancellations/Retentions on 20/10/2016, to date no resolution of my request. I have been advised on 25/11/2016 that thye have finally approved my deal match but unforthunately they cannot load it due to they dont know- maybe a system error/maybe back office.... what kind of service is this.... </p> <p> </p> <p>I POSTED ON HELLO PETER YESTERDAY, RECEIVED A GENERIC RESPONSE AND THEN... WAIT FOR IT.... NOTHING......</p>

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update30 Nov 2016, 10:35
Reviewer Update

STILL NO FEEDBACK****! THE FRUSTRATION.....