Still no feedback on data dispute enquiry

This is my second report in regards to this and I still have had no acceptable feedback from Vodacom. Hence I am repeating myself, hoping that someone from Vodacom would actually respond to me and give me the information I need.<br> <br> In June 2015 I had a data device ******. Immediately after this I reported the theft to Vodacom and requested the line be blocked with immediate effect.<br> <br> Then suddenly in January, February and March 2016 there was suddenly over R20,000 of data usage logged against the number - WHICH WAS SUPPOSED TO BE BLOCKED?? <br> <br> I contacted Vodacom early March as soon as I picked up the excessive data use and the call center agent I spoke with raised the issue with the Vodacom ***** department with instruction to me to send through an affidavit. The affidavit was sent to Vodacom straight thereafter.<br> <br> OVER 4 weeks later and I've still not heard a word back from Vodacom. Further my line has been suspended due to non-payment.<br> <br> I have phoned Vodacom numerous times with promises of a call back and I've still not received any feedback<br> <br> So now, Vodacom, please may I get some urgency into this investigation? Failing which if I don't I will be in contact with the Ombudsman.