STILL NO FEEDBACK ON CANCELLATION

<p>HAVE BEEN DEALING WITH SUZAN, WHO IS ABSOLUTELY PATHETIC IN PROVIDING FEEDBACK AS WELL AS RUDE AND DOES NOT HAVE PATIENCE TO LISTEN TO THE CUSTOMERS YET SHE WORKS FOR THE CEO OFFICE. TANYA DEANES ADVISED THAT IT IS NOT HER CASE TO HANDLE AND HAS ESCALATED TO HER MANAGER, I AM STILL AWAITING AN EMAIL WITH REGARD TO WHO I CAN SPEAK TO OTHER THAN SUZAN: ********** ********** ********** ********** <p>I urgently need feedback on the following. I have had no feedback from Suzan, she is extremely rude and got emotional over the phone, told me things like "STOP IT NOW" etc.</p> <p>Is this the way the people from the CEO office address their customers? This is absolutely un-professional.</p> <p>I am struggling to get feedback regarding the following:</p> <p>1. I WANT FEEDBACK ON MY CREDIT REPORT THAT IS CLEARED ON VODACOMS SIDE</p> <p>2. FEEDBACK ON THE NUMBER PORTING SHOULD I CHOOSE TO CANCEL, I WOULD ALSO REQUIRE A PREPAID SIM CARD</p> <p>3. PROOF OF PAYMENT REGARDING THE REFUND BEING DEPOSITED INTO MY ACCOUNT. - I HAVE RECEIVED THIS ALREADY SO ITS NOT REQUIRED</p> <p>4. AS DISCUSSED, I LIVE IN JHB AND MY DAD LIVES IN DBN AND WE WERE TOLD WE BOTH NEED TO GO TO THE STORE AND BE PRESENT, ALSO THIS WILL DEPEND ON CREDIT VETTING FOR THE TRANSFER</p> <p>5. CANCELLATION OF THE DATA CONTRACT - I NEED TO KNOW IF THE CANCELLATION HAS BEEN PROCESSED</p> <p>6. CANCELLATION OF ********** 356, YOU WILL NEED TO ARRANGE FOR SOMEONE TO COLLECT THE DEVICES AS YOU ADVISED THESE NEED TO BE RETURNED AND IN YOUR OFFICES AND I AM NOT GOING THROUGH ANY INCONVENIENCE WITH VODACOM AGAIN - I WOULD LIKE TO CANCEL THIS WITH IMMEDIATE EFFECT AND WILL NOT BE LIABLE FOR THE FEES FOR FEBRUARY DUE TO LACK OF FEEDBACK AND RESPONSE.</p> <p>7. AN UPDATED STATEMENT FOR JANUARY 2017 as I have made a payment today of R1442.80.</p> <p>N.B. I have my case with the NCC pending and awaiting a case number...</p> <p>Please read properly and advise soonest!</p> <p> </p>