DB
Dirk B

1 reviews | Active since Feb 2012

29 Feb 2016, 19:15

STILL no feedback from Vodacom after 2 weeks!!!

STILL no follow-up:<br> On a past trip abroad, my roaming did not work.<br> Before I flew abroad this time, I did the following: <br> - Walk into Vodacom Centre and asked them to confirm my International Roaming incl data is activated. They confirmed all is activated, no deposit needed and phone will work in Cairo, Egypt.<br> - I then called Customer Care to verify. Again I was told all is activated and my phone will work while abroad.<br> - Just before my flight I decided to just make triple sure as this is of utmost importance to me to be reachable on this long 2 month trip. AGAIN it was confirmed that all is active, I dont have to pay any deposit and my phone will work abroad.<br> Now in Cairo, my phone does not work. After 10 minutes via hotel landline with Vodacom Customer Care, I am told it was not activated and they cannot do it now - I need to be in South Africa for it to be activated. Vodacom has no other solution for me.<br> I'm a Business Development Executive for a Global company - it is critical clients can reach me on my number.<br> I now have to book a flight from Cairo back to South Africa, \hope\" they do activate it correctly (RISK), and then fly again to Cairo for my 2 month trip at company cost"

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 07:44
Official
Hello DinkDunk,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team