Still no feedback from Vodacom...

Item: Vodacom
Rating: 1
Author: Christelle R

I sent a complaint on 23 August 2019 stating that I have tried to change my surname without any luck and that my emails are not being answered. I have stilled not received a reply. PLEASE CAN I RECEIVE A WRITTEN REPLY VIA HELLO PETER OR YOUR EMAIL. Please don't phone me - I prefer written correspondence - that is how Ive been engaging with you for months now!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

02 Sept 2019, 13:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Tea

Vodacom's reply02 Sept 2019, 13:23

Official